I have been in CyberSecurity for over 13 years with a background from an Internet Service Provider, Technical Support Engineering, and Sales / Systems Engineering designing secure architecture systems for enterprise businesses. I have broad knowledge in network security, security operations, and cloud. This is demonstrated with my CISSP certification. I am a strong mentor and collaborator, fostering teamwork, and encouraging growth of teammates.
● Designed Cybersecurity Architectures for enterprise businesses
● Consulted with security leaders and C-level at enterprises to understand the business, pain, and understand their risk appetite.
● Provided mentoring and SME experience for PacNW team members.
● Provided pre-sales consultations and drove successful proof-of-concepts.
● Designed and acted as an architect for networks, IAM Solutions, NOC and SOC, OT, SASE/ZTNA solutions, and cloud.
● Establish and maintain a relationship with channel partners and their technical teams.
● Exceeding Sales Quota at for Q1 2022 quarter 121% attainment
● Regular bootcamp and product training with MSP/MSSP's on software and hardware updates, introducing and familiarizing terms like SD-WAN, SASE, XDR, Zero-Trust.
● Work with and influence Support and Engineering teams to help solve customer issues and create enhancements to products;
● Mentor other Sales Engineers on working with partners and product knowledge.
● Support CDW Account Managers and WatchGuard Account Managers with customer facing product demos, proof of concepts, and handled RFP's for education and GOV clients.
● Provided monthly technical bootcamps to train on latest WatchGuard products along with competitive differences for CDW account managers and solution architects.
Met quarterly and annual sales goals.
● Strong understanding of WAN protocols such as PPP (including PPPoE), DHCP and working knowledge of routing protocols to include static, RIP, RIPv2, OSPF and BGP
● Familiarity with network security concepts to include firewalling, anti-virus, anti-spam, IDS/IPS, and URL blocklisting, VPN's.
● Mentor the TSR1's, Triage, Interns.
. ● Maintained up-to-date knowledge of all products and software.
● Provide superior customer service and technical solutions for complex network issues to our Partners, Sales Engineers, Resellers and assist coworker with alternate resolutions to unresolved issues.
● Strong understanding of TCP/IP networking, Windows platforms and PC hardware architecture along with a basic understanding of Windows servers
● Brought forth excellent customer service skills and a commitment to customer satisfaction.
● Advanced troubleshooting of Mobile and Branch Office VPNs, HTTPS, HTTP, SMTP and POP3, DNS.
● Provide support for WatchGuard authorized resellers, distributors, Internet service providers, end-users, prospects, and internal employees.
- On-boarded, trained, and scheduled over 60 volunteers for weekends
- Oversaw maintenance of equipment, and procurement of new technologies.
- Leading technical oversight and direction for staff members.
● Provide support for WatchGuard authorized resellers, distributors, Internet service providers, end-users, prospects, and internal employees.
● Effectively and professionally communicating with customers via telephone, email, and web.
● Must be able to adjust my level of technical communication to that which is most effective for that particular customer.
● Perform network analysis and troubleshooting in a live production environment
● Worked to ensure a positive and hassle-free customer experience.
● Troubleshoot and install venue voice, DSL, and ISDN installation, and customer premise installations.
Have excellent phone and people skills as well as maintain the ability to multi-task and prioritize workload independently.